Facilities Coordinator & Administrative Support Specialist - North Richland Hills, TX (2024)

About R3

R3 Wound Care Hyperbarics (R3) is an innovative, and patient-centric provider of healthcare services across the Dallas Fort Worth (DFW) metroplex, Houston, and San Antonio. Our Advanced Healing Platform is centered around quality, safety, service, and access to drive clinical outcomes and patient experience. Wound Care Hyperbarics are SPECIALTY CARE; We go beyond managing wounds, with a mission around healing the most advanced wounds and getting our patients back the quality of life they deserve. Our culture at R3 is predicated on each one of our employees’ being part of a team that supports each other to advance our mission.

R3 Benefits:

Our team members receive personal satisfaction in delivering personalized care and knowing that they are helping people heal. Additionally, they receive a very competitive compensation AND professional development including medical education and clinical certifications. We believe quality starts with investing in our team members.

Eligible team members also receive a comprehensive benefits package including PTO, Holiday, Bereavement, and Maternity Leaves; 401k; company sponsored health and dental insurances; a full array of voluntary benefits; continuous clinical training; and professional development, led by the R3 Chief Medical Officer.

Summary of Role

R3 Medical Assistants play a vital role in assuring our Advanced Healing Center’s quality, safety, service, and access by providing flexibility within our patient care teams as multi-function cross trained healthcare professionals, ensuring continuity of care for every patient.The comprehensive role focuses on 3 areas within a clinic – Patient Care Coordination, Wound Care Nursing support & delivery of Hyperbaric Oxygen Therapy.

We provide best in class training in-house in conjunction with leading clinical partners & specialists in every market. We invest in and desire our team members to pursueprofessional certificationsin both Wound Care & Hyperbarics.

Effective communication and team orientated approach is critical for clinics success. Desire to deliver PERSONALIZED CARE is essential, as many of our patients require care weekly for Wound Care and daily for Hyperbarics – so if you find joy and satisfaction in working closely with patients throughout their care journey, seeing their progress and celebrating their HEALING,then this is the job for you!

Duties and Responsibilities

Patient Care Coordination

• Responsible for greeting patients and visitors, answering phones and scheduling appointments in a professional and timely manner
• Process all referrals faxed, in-house referrals, and live calls from providers and patients in a timely manner. Obtain patient PCP referrals when necessary.
• Ensure complete and accurate patient registration, including patient demographic and current insurance information.
• Contact insurance companies to ensure verifications of benefits and prior authorizations approval requirements are met.
• Place outbound calls to patients to schedule appointments.
• Coordinating referrals and providing “white glove” service to referral partners and patients

Wound Care Nursing Support

• Assist the clinic Provider with wound care patients
• Obtain chief complaint, review of systems, medical, social, surgical, and family histories
• Perform vitals, documentation in EMR, assist with clinical orders and procedures
• Track and order medical/office supplies
• Responsible for knowing emergency protocols and locations of protocols
• Maintain accurate records regarding allergies, medications, medical, surgical, social, and family histories. Obtaining medical records from physician offices, imaging, testing and other ancillary

Hyperbarics

• Delivery of Hyperbaric Medicine to patients
• Perform pre-dive vitals on all patients
• Perform Blood Glucose testing pre and post hyperbaric oxygen treatment
• Ensure all hyperbaric chambers are in working order
• Performs necessary maintenance to systems daily
• Responsible for knowing emergency protocols and location of protocols
• Maintain up to date knowledge on all applicable hyperbaric safety codes
• Maintain accurate records regarding medical history, hyperbaric treatment, and results of each patient session

Qualifications

• Successful graduation from accredited Medical Assistant program
• Medical Assistant certification preferred; Willingness to obtain certification timely is required.
• Strong multi- tasking ability
• Must have and maintain a positive attitude and outlook
• Must be able to work in a truly cohesive team environment
• Excellent communication skills, written and verbal
• Maintains an elevated level of customer service and compassion with all patients
• Excellent bedside manner required
• Must have a valid Texas driver’s license